MB2-704 オンラインテスト-Microsoft Dynamics CRM Application



Your customer wants to purchase 1,000 units of your best-selling product. Which type of record in Microsoft Dynamics CRM should you create?


Two active case records are related to the same issue but have nothing else in common. Your manager asks you to make an association between the records.
What should you do?


A customer can use 80 hours of phone support and 20 hours of email support, according to the agreement you set up with this customer. You need to configure an entitlement.
What should you do?


You need to use Microsoft Dynamics CRM goals and metrics to measure sales revenue of a specific business line for the upcoming fiscal year.
What should you do?


The call center handles many types of support calls. Cases for customers requesting account balance information must be routed to a queue for the accounting department. You need to set up a queue for these types of requests.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.


A customer calls to change the date and time of a service activity. You have limited dates, times, and resources available for the customer request. You need to update the information from the service calendar.
What should you do?


You are implementing Microsoft Dynamics CRM. Your company requires employees to perform warranty repairs at the customer site.
Where should the warranty repairs be configured in Dynamics CRM?


You want to use Microsoft Dynamics CRM to compile a repository of competitor information for your sales team. You create a competitor record and enter your competitor’s strengths and weaknesses. Which two items can you directly associate with the competitor? Each correct answer presents a complete solution. Choose two.


Each member of your sales team must earn an individual sales revenue quota for the year in order to receive a bonus. You create the goal metric and identify the Metric Type as Amount and the Amount Data Type as Money. You need to complete the configuration of the goal metric.
What should you do?


You use the service scheduling feature of Microsoft Dynamics CRM to manage inspection services.
You need to configure Microsoft Dynamics CRM with the following information:
– A junior inspector can supervise one inspection at a time.
– A senior inspector can supervise two inspections at a time.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.


Question 1 of 10




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